Last updated: October 30, 2026
This Refund & Returns Policy explains how yishengfushi handles returns, exchanges and refunds for orders placed on https://yishengfushi.com/. By placing an order you agree to the terms below.
1. Who we are
This website is operated by Guizhou Yisheng Enterprise Management Consulting Co., Ltd. , a company registered in the People’s Republic of China. Questions about refunds can be sent to [email protected].
2. Your right to cancel / return
- You may request a return within 30 days of the delivery date shown in the carrier’s tracking record.
- To be eligible, items must be unworn, unwashed, unaltered and must retain all original tags and packaging.
- For hygiene reasons, earrings and other pierced jewellery can only be returned if the hygiene seal is intact and the item has not been worn.
- Gift cards and final-sale / clearance items marked as non-returnable are excluded.
3. How to start a return
- Email [email protected] with your order number, the item(s) you wish to return and the reason.
- Our customer care team replies within 1–2 business days with return instructions and the return address.
- Ship the parcel back using a tracked service and send us the tracking number. Untracked parcels that go missing cannot be refunded.
4. Return shipping costs
- If the return is due to a change of mind, sizing or preference, the buyer pays the return shipping cost.
- If the item arrived damaged, defective, or was not the item you ordered, we cover the return shipping cost (or provide a replacement without requiring the return).
5. Refunds
- Once your return is received and inspected, we notify you by email.
- Approved refunds are issued to the original payment method within 5 business days of approval.
- Because we collect payment through PayPal, refunds are processed back to the same PayPal account used for the purchase.
- Depending on your payment provider, it may take an additional 2–10 business days for the funds to appear in your account.
- Original shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
We accept size exchanges on eligible apparel items, subject to stock availability. To exchange, follow the return process above and state the size you need. If the requested size is sold out, we will issue a refund instead.
7. Damaged, defective or incorrect items
Please contact us within 7 days of delivery and include photographs of the item and the packaging. We will arrange a replacement or a full refund at no cost to you.
8. Order cancellation
Orders may be cancelled free of charge any time before dispatch. Once a parcel has been handed to the carrier, it can no longer be cancelled and the standard return process applies.
9. Late or missing refunds
If you have not received your refund after the periods stated above, please check your PayPal account first, then email us at [email protected] and we will investigate.
10. Shipping and delivery times
Our warehouse prepares orders within 1–3 business days; during peak periods or for made-to-order pieces, dispatch may take longer and we will notify you by email. We ship internationally with tracked services. Estimated delivery is 7–20 business days depending on destination and customs clearance. Shipping is complimentary on orders over USD $100. Further details are available on our Customer Care page.
11. Contact us
Guizhou Yisheng Enterprise Management Consulting Co., Ltd.
Room 11, 28th Floor, Xinhua Energy International Hotel, Yizi Street, Panzhou City, Liupanshui City, Guizhou Province, People’s Republic of China
Email: [email protected]
Customer service hours: Monday–Friday, 9:00–18:00 (GMT+8)