Customer Care & Policies
Shipping & returns
Every garment is packed with precision and sent with reliable tracking. Here is everything you need to know about receiving and exchanging your pieces.
- Complimentary standard delivery on all domestic orders over $100
- Standard domestic transit time of 3 to 5 business days
- Fully tracked international shipping via premium courier partners
- Express overnight dispatch options available at checkout
- Prepaid return shipping label included in every domestic parcel
- Items must be unwashed, unworn, and retain all original tags
- Refunds processed directly to original payment method within 5 days
- Complimentary size exchanges available with instant reservation
- 100% recyclable, FSC-certified cardboard presentation boxes
- Plastic-free garment protective sleeves made from organic cellulose
- Soy-based non-toxic printing inks and water-activated sealing tape
- Designed for reusable return transit without requiring extra boxes
Need assistance with an existing parcel?
Our concierge team is available Monday through Friday, 9am to 6pm GMT to assist with tracking and custom delivery requests.
Size & fit guide
Our silhouettes are tailored with intentional drape and proportion. Consult our conversions below or speak with our concierge team.
Garment body measurements
Showing measurements in inches (in)
| Size | US | UK | EU | Bust | Waist | Hips | Avg. Length |
|---|---|---|---|---|---|---|---|
| XS | 0 – 2 | 4 – 6 | 32 – 34 | 31.5 – 32.5″ | 24.0 – 25.0″ | 34.5 – 35.5″ | 44.0″ |
| S | 4 – 6 | 8 – 10 | 36 – 38 | 33.5 – 34.5″ | 26.0 – 27.0″ | 36.5 – 37.5″ | 44.5″ |
| M | 8 – 10 | 12 – 14 | 40 – 42 | 35.5 – 36.5″ | 28.0 – 29.5″ | 38.5 – 40.0″ | 45.0″ |
| L | 12 – 14 | 16 – 18 | 44 – 46 | 38.0 – 39.5″ | 31.0 – 32.5″ | 41.5 – 43.0″ | 45.5″ |
| XL | 16 | 20 | 48 | 41.0 – 42.5″ | 34.0 – 35.5″ | 44.5 – 46.0″ | 46.0″ |
If your bust and waist fall between two brackets, we suggest sizing down for structured tailoring or up for fluid, relaxed drapes.
Items crafted from pure mulberry silk and crisp poplin carry zero stretch; knitwear adapts naturally to contours.
Measure around the fullest part of your chest, keeping the tape snug but not tight.
Locate your natural waist (above your hip bone) and measure snugly around this narrowest part.
Stand with feet together and measure around the fullest part of your hip and buttocks.
For dresses and tunics, measure from your shoulder point to your desired hem length.
Need bespoke sizing guidance?
Our private client styling team is available to assist with exact garment specs, cross-category sizing, and hem alterations.
Client Assistance
Frequently asked questions
Find straightforward details on orders, international delivery, sizing, and garment preservation.
Still need assistance?
Our styling and concierge team is available Monday to Friday, 9am to 6pm GMT.
Customer service
Personal concierge and client care
Reach our styling advisors and client team for order support, bespoke sizing questions, or private consultation.
Direct inquiries
Client concierge
care@yishengfushi.comEmail, phone, or messaging support available for order assistance and general inquiries.
Hours of operation
Monday – Friday: 9am – 6pm EST
For urgent order issues, email our support team directly for priority assistance.
Live styling chat
Typical response within 5 minutes
Connect with a private styling consultant during business hours for real-time fit and fabric advice.
Press & wholesale
press@yishengfushi.comMedia inquiries, editorial collaborations, and wholesale partnership requests, please contact our business development team.
Our service commitment
Every inquiry receives prompt, individual consideration from our dedicated team. We never use automated responses for fit and fabric advice.
Send an inquiry
Share your details below and our concierge will respond directly.
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